Log in to your Prime Express account, complete the shipment details, and submit your request. Once confirmed, you can track your shipment from your dashboard.
Add funds to your Prime Route Express Wallet using your preferred payment method. Once your deposit has been verified, your wallet balance is updated automatically and can be used to pay for shipping fees and other services anytime.
Every wallet deposit is securely verified. Once your payment has been confirmed, your wallet balance is automatically updated and ready to use.
Choose the payment method that works best for you. Fund your wallet using bank transfer, cryptocurrency or other payment method available, then use your wallet balance to pay for shipping services.
Log in to your Prime Express account, complete the shipment details, and submit your request. Once confirmed, you can track your shipment from your dashboard.
Delivery times depend on the destination, shipping service selected, customs clearance, and weather conditions. Estimated delivery times are provided during booking.
Address changes may be possible before the shipment reaches its final delivery stage. Contact our support team as soon as possible.
Yes. Prime Express provides domestic and international shipping services to many destinations worldwide.
Enter your tracking number on our Tracking page or log in to your account to view your shipment's latest status and tracking history.
Tracking updates may take some time after each shipping event. If there has been no update for an extended period, please contact our support team.
Sign in to your account to view your shipment history or contact our support team for assistance.
If there’s a delay, you will be notified through your account dashboard and package tracking system.
Open your Wallet page, choose your preferred payment method, enter the amount, and submit your deposit request
Log in to your dashboard and visit your Profile page to update your personal information.
Restricted items include firearms, hazardous materials, illegal drugs, live animals, and perishable goods without proper packaging. For a full list, please check our Prohibited Items Guide.
If you couldn’t find the answer in our FAQ, our support team is ready to assist you anytime.
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