PrimExLogo

Compnay Address

Midtown Manhattan NYC Stark Office Suites

Email Us

info@primexship.com

Call Us

+276 8377 973

Freequently Asked Question

Payment via Bank Transfer

Secure Bank Payments

Primex Shipping allows customers to pay shipping fees through direct bank transfer. To ensure accuracy and security, please contact our customer support team for instructions and the correct bank account information before making any transfer.

  • Contact support before sending any transfer.
  • Payments are verified manually for your security.
Contact Us
Crypto Wallet Deposits

You can deposit Bitcoin (BTC), Ethereum (ETH), and Tether (USDT) directly into your Primex Shipping wallet. Once funded, your wallet balance can be used instantly to pay for shipping fees or any other services.

Card Payments

Add your debit or credit card securely to your Primex account and pay directly with your card. This option ensures quick and hassle-free checkout.


Your Questions Answered

Frequently Asked Questions

  • What is PrimEx Shipping?

    PrimEx Shipping is a trusted logistics and courier company that provides local and international shipping services. We focus on fast delivery, reliable tracking, and secure payment options.

  • What payment methods do you accept?

    We accept multiple payment options: * **PrimEx Wallet** (fund and use anytime) * **Cryptocurrency** (BTC, ETH, USDT) * **Card Payment** (Visa, MasterCard, and supported debit/credit cards) * **Local Bank Transfer** (contact our customer service for bank details)

  • How does the PrimEx Wallet work?

    The PrimEx Wallet allows you to deposit funds in advance and use them instantly for shipping payments or other transactions without delays.

  • Can I pay with cryptocurrency?

    Yes. You can pay directly using Bitcoin (BTC), Ethereum (ETH), or Tether (USDT) for any shipping order.

  • Do you allow local bank transfers?

    Yes. You can request PrimEx bank account details from our customer service team to complete your transfer. Once payment is confirmed, your shipment will be processed.

  • How do card payments work?

    If you have a supported debit or credit card, simply add your card details during checkout and make a secure payment instantly.

  • How can I contact PrimEx Shipping support?

    Our 24/7 support team is available through live chat, email, or phone. Visit the Contact Us page for details.

  • What happens if my package is delayed?

    If there’s a delay, you will be notified through your account dashboard and package tracking system.

  • Can I get a shipping cost before sending a package?

    Yes, use our “Get a Quote” feature on the website to estimate your cost before booking.

  • Do I need an account to use PrimEx Shipping?

    Yes, you must create an account to book shipments, make payments, and track deliveries.

  • How do I track my shipment?

    Every package gets a unique tracking number. Enter this number on our website to view real-time status updates.

  • How long does delivery take?

    Delivery time depends on your chosen option: standard, express, or priority shipping, and the destination.

  • Do you ship internationally?

    Yes, PrimEx Shipping provides worldwide shipping to multiple destinations

  • Can I insure my shipment?

    Yes, you can choose insurance for valuable or sensitive shipments.

  • What items are restricted or prohibited?

    Restricted items include firearms, hazardous materials, illegal drugs, live animals, and perishable goods without proper packaging. For a full list, please check our Prohibited Items Guide.

  • How do I create a shipment?

    To create a shipment, log in to your Primex account, enter package details, choose your destination, and select your preferred shipping option. Once confirmed, you’ll receive a tracking number immediately.


Need more help?

If you couldn’t find the answer in our FAQ, our support team is ready to assist you anytime.

Submit a Ticket

1500

Shipments Delivered

120

Countries Served

300

Logistics Partners

980

Happy Clients

How It Works

Our Process

Book Your Shipment

Start by booking your shipment through our easy-to-use platform. Choose your destination, shipping method, and schedule

Package Handling

Our team securely picks up, processes, and prepares your package for transport with the utmost care and efficiency.

On-Time Delivery

Primex Shipping ensures fast and reliable delivery across the globe, giving you peace of mind every step of the way.